Refund and rescheduling policy
This policy covers conversion reporting engagements with Pulse Prismpoint Co., Ltd. Last updated 29 August 2026.
Eligibility
Refunds apply to prepaid fees for audits, attribution reviews, clinics, and unused monthly retainer periods under the conditions below. Informational website pricing does not create a purchase until a written confirmation and payment instruction are issued.
Timeframe
Submit refund requests within 14 days of the triggering event (cancellation confirmation, missed delivery window, or disputed charge) by emailing info@pulse-prismpoint.click.
Full refunds
A full refund of prepaid fees is available if we cancel an engagement before substantive analysis begins, or if we fail to deliver the agreed written pack within the confirmed timeline after a missed deadline that we caused and cannot remedy with a revised date you accept.
Partial refunds
If work has started—data pulled, shortlist agreed, or draft charts prepared—we may refund the unused portion after deducting hours already spent at the agreed rate. Monthly retainers: unused future months after a valid 14-day cancellation notice are refundable; the current month is non-refundable once the reporting cycle has opened.
Non-refundable items
- Completed audits, reviews, and clinic sessions once deliverables are sent
- Deposits once analysis of your exports or seller-centre data has begun
- Third-party costs you authorised in writing (for example courier of printed packs)
Refund process and timing
Email the engagement reference, payment proof, and reason. We confirm eligibility within five business days. Approved refunds return via the original payment method within 10–15 business days, subject to bank processing.
Cancellation and rescheduling
Cancel or reschedule clinics with at least 48 hours’ notice to avoid a 50% session fee. Audits may be paused once by mutual agreement; extended client delays beyond 21 days may close the engagement with fees owed for work completed. No-shows for scheduled walkthroughs forfeit that call slot; a replacement call can be booked within 10 days at no extra charge once.
Work already started and materials
Draft charts and interim notes prepared before cancellation remain our working papers; final reports already delivered stay with you under the engagement terms. We do not sell physical goods; purchased materials are limited to optional printed packs you request, which are non-refundable once printed.
Contact
Refund requests: info@pulse-prismpoint.click · 022528264 · Street: 120/85-86 Rajaprarop Road Thanonphayathai; City: Phayathai; State/province/area: Bangkok; Zip code: 10400; Country calling code: +66; Country: Thailand